Chatbots
What is it?
A chatbot is an application that simulates human conversation through text or voice. Chatbots can provide automated customer service, answer frequently asked questions, support users through their journeys, or automate increasingly complex tasks.
Chatbots can be integrated into messaging platforms, mobile apps, websites and various "backoffice" applications and can retrieve their answers from databases, knowledge bases and other applications.
Why you need it
Chatbots will help you:
1
Sell more. Supporting customers through their shopping journey and removing obstacles when they arise using chatbots will boost your sales conversion, upsell and cross-sale rates, revenues and profit margins.
2
Save money. The ability to handle a large volume of simple customer inquiries will help you reduce the number of customer service representatives.
3
Personalise customer interactions.
Using data from previous interactions allows chatbots to personalise customer journeys and experiences.
4
Learn. Gathering, processing and analysing customer interactions will help you better understand customers' needs and preferences.
5
Improve customer service. Providing quick and convenient customer service will help you increase customer satisfaction and loyalty.
6
Deliver a consistent brand experience. Delivering consistent and always-on-brand communications will improve your brand perception, recognition and loyalty.
The Chatbots solutions we work with
We use the best enterprise chatbots available today:
ChatGPT
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Microsoft Power Virtual Agents
Druid AI
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Amazon Lex
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Oracle Digital Assistant
All can help you design great chatbots and provide the best customer interactions, but each includes slightly different features, can be integrated with other platforms and has different pricing models.
We'll help you evaluate your specific needs, identify the best fit for you, and implement and manage your solution as required. Please contact us.
AI
What is it?
AI (Artificial Intelligence) is a simulation of human intelligence in machines programmed to think and learn like humans. It can support visual perception, speech recognition, decision-making, and language translation.
Why you need it
AI will help you:
1
Power your business solutions. AI supports increasingly more enterprise solutions, including chatbots, CRM, PIM, and eCommerce platforms.
2
Automate repetitive tasks. Automating repetitive tasks, such as data entry and analysis or customer service interactions, will free your employees to focus on more strategic tasks.
3
Predict and simulate. Analysing vast volumes of data from various sources helps you make better predictions about future events or trends and make more informed decisions.
4
Boost security. Image and speech recognition can reliably support identity and access management and AI-based security solutions faster and more accurately detect and respond to potential threats.
5
Reduce fraud. Analysing data patterns and anomalies can help identify and prevent fraudulent activities.
The AI solutions we work with
We use the best AI solutions available today:
Open AI
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Azure Machine Learning
Either can help you utilise AI potential, but each requires a slightly different approach and pricing models.
We'll help you evaluate your specific needs, identify the best fit for you, and implement and manage your solution as required. Please contact us.
Enterprise search
What is it?
An enterprise search platform enables you to provide superior search functionality to your customers on your website's mobile applications and find and retrieve information from various internal and external sources for your internal users.
The search platforms use advanced indexing and search algorithms that typically provide results much better than most enterprise systems' search engines.
Why you need it
An enterprise search platform will help you:
1
Power other business solutions.
Providing accurate and relevant search results to your chatbots, PIM or eCommerce platforms will increase their usefulness and boost the value they deliver to your customers and business.
2
Increase sales and revenues.
Accurate search results will improve your sales conversion rates, customer experience, and loyalty.
3
Improve productivity and decision-making. Fast and easy access to unified and relevant information will help your employees find the information they need to perform their tasks faster and make better decisions.
The search solution we work with
We use the best enterprise search solutions available today, Elastic Search.
Elastic Search​
